Home Management Powerful New Tools for Attorneys Representing Consumers with Mortgage Loans
Powerful New Tools for Attorneys Representing Consumers with Mortgage Loans

Powerful New Tools for Attorneys Representing Consumers with Mortgage Loans


Just two years ago when mortgage loan servicers moved forward to foreclose on a homeowner, even though that homeowner was actively engaged with the servicer in attempting to modify their loan (a phenomenon identified as Dual Tracking in the National Mortgage Settlement) that borrower had no remedy or private right of action. The same impediments prevented a borrower bringing claims for mistakes in escrow calculations or unfair corporate advances or late fees or against lenders who failed to send easy to understand monthly mortgage statements. Before taking out a mortgage or a loan, you could check out a few lender reviews here. This way, you’ll know who is the best lender to borrow from. First-time homebuyers are often the borrowers seeking legal advice, so some may recommend first-time buyers research as much as they can into their lenders before taking on a mortgage. First-time buyers can even use a right to buy calculator to calculate the amount they need to repay for their mortgage. Having this information can give them insight into their current financial situation and provide them with some protection. If they needed to take it to court, it would show that the borrowers were taking every precaution they could to protect themselves and their finances.

On January 10, 2014 the Consumer Finance Protection Bureau enacted a powerful new regulatory scheme under the Real Estate Settlement Protection Act (“RESPA”) 12 U.S.C 2601 et seq. and the Truth in Lending Act (“TILA”) 15 U.S.C. 1026 et seq that set new high standards for the conduct of mortgage loan servicers. Lawyers who work with clients who have potential issues with their home mortgage lenders and Bankruptcy Practitioners in particular should be on the look out for potential claims that their clients may have against their mortgage loan servicer.

Awareness of potential liability of mortgage loan servicers has become even more important in light of the recent decision by many National Bank loan servicers to get out of the loan servicing business resulting in more and more mortgage loans being serviced by small, thinly capitalized non-bank servicing companies. These new loan servicers have less reputational risk and are more prone to violate the new servicing regulations. The transfers of servicing rights in and of itself often causes servicers to fall out of compliance with the new regulations

Regulations X and Z in a nutshell:

Powerful new regulations that have been promulgated by the Consumer Finance Protection Bureau (“CFPB”) under RESPA and the TILA that create, for the first time, a private right of action when mortgage loan servicers fail to properly and promptly respond to requests for information, correct irregularities with application of payments, assessments of fees and charges, or to comply with new strict timelines for handling applications for loan modifications, deeds in lieu of foreclosures and short sales.

For conduct that occurred after January 10, 2014 the new regulations codified the strong servicing standards originally agreed to by the major mortgage servicers in the 2012 National Mortgage Settlement creating for the first time a private right of action, with shifting attorneys fees to allow individual borrowers to enforce the regulations through TILA and RESPA in state or federal court.

The bottom line is that for the first time borrowers have leverage to force their loan servicers to meet the high standards of conduct established by the regulations.

Clients who could benefit from Reg X and Z Case Review:

  1. Borrowers who have been recently discharged from Chapter 13 or Chapter 7.
  2. Borrowers who have filed Bankruptcy to avoid Foreclosure but who had an application for loss mitigation pending.
  3. Borrowers who had a contract to sell their home by way of a short sale, the servicer failed to make a decision within 30 business days from submission of application and the buyer withdrew.
  4. Borrowers with loan modifications where the loan modification has not been honored by a loan servicer or successor loan servicer.
  5. Borrowers who have trial loan modifications that last beyond three months.
  6. Borrowers with Lender Placed or Forced Placed Insurance.
  7. Borrowers with excessive escrow deficiencies.
  8. Borrowers with a loan modification that is not recognized by a new servicer.

Practitioners should be on the look out for the following fact patterns that form the basis of a RESPA claim:

  1. When Homeowner/Borrowers have submitted a facially complete loan modification application and loan servicer moves forward in any way to foreclose. (This includes referral to foreclosure counsel, Filing of a Foreclosure Complaint in a Judicial Foreclosure state, Filing or recording a foreclosure notice in an non judicial state, Filing a motion for relief from stay in Bankruptcy, filing a Dispositive motion in a judicial foreclosure, setting a date for a sheriff’s sale or failing to avoid a judgment or withdraw a sale.
  2. When a mortgage loan servicer fails to honor an agreed to Loan Modification.
  1. When a mortgage loan Servicer fails to make a decision on a Short Sale within 30 Business Days.
  1. When a mortgage loan servicer refers for foreclosure before a borrower is 120 days past due.
  1. When a mortgage loan servicer ails to properly calculate escrow or an escrow shortage and overcharges to amortize escrow shortages. Note that a servicer may only hold a two month cushion for taxes, homeowner’s insurance and private mortgage insurance in escrow.
  1. Charging for unnecessary appraisals, legal fees, property inspections and other corporate advances.

Practitioners should also be aware of potential claims under TILA:

  1. When a mortgage loan servicer fails to provide correct information on Monthly Statements to Borrower (Borrowers in Bankruptcy are currently exempted) For example, for someone who is 45 days behind, each statement is required to show a 6 month history.
  1. When a mortgage loan servicer fails to send statements at all (Borrowers in Bankruptcy or Discharged from Bankruptcy are currently exempt) This happens more often than one might think.
  1. When a mortgage loan servicer fails to apply payments on the same day as they receive them.
  1. When a mortgage loan servicer applies payment to fees or corporate advances before principal interest taxes and insurance are brought current.
  1. When a mortgage loan servicer fails to provide the name of owner, master servicer and servicer within 10 business days of the date of receipt of written request, payoff or reinstatement figures within 7 business days of receipt of written request.
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Marc Dann
Marc Dann
Former Ohio Attorney General Marc Dann has been fighting for homeowners, consumers and small businesses since he began his private practice in 1990 after serving as Antitrust Director for the West Virginia Attorney General’s office.


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